Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company’s well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com. 

The Customer Service Associate (CSA) position on the Customer Value Center's Correspondence Conservation team requires the individual to review and process paperwork in accordance with state regulations, company procedures, and conservation regulations. The position involves heavy data entry across multiple processes into a primary tracking database and a number of other required systems. CSAs are required to adhere to daily production goals, quality scores, and process standards while maintaining service indices. Outbound calling to clients, agents, third party representatives, and/or other insurance companies is sometimes necessary to gather policy information or to clarify paperwork; in addition, the individual will handle inbound calls from replacing companies inquiring about the state of their request. Varied work schedules are available.

-Detail oriented 
-Self-motivated 
-Ability to learn and understand insurance products, regulation and compliance guidelines. 
-Ability to work independently and effectively manage time 
-Ability to meet deadlines without follow-up from team leaders 
-Excellent organizational skills with the ability to simultaneously handle multiple tasks 
-Excellent written and verbal communication skills 
-Strong keyboarding skills 
-Strong PC skills in the following: Lotus Notes, Word, Excel 

The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. 


Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.