Enrollment Associate
Prudential Financial
Dresher, PA United States

Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company’s well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com.
The Enrollment Support Center is a new organization in Group Insurance offering an operational solution to Enrollments. The purpose of this group is to successfully increase our voluntary participation by providing an administrative service for clients without Prudential recordkeeping. The unit provides toll free number support for employees and employers during enrollment periods as well as administrative responsibility for application processing.

Major Responsibilities of the Enrollment Associate I include:
  • Process enrollment applications using Internet portal, validating coverage elections for eligibility.
  • Release EOI forms as needed to applicants via email or mail.
  • Partnering with SAM in definition of Enrollment Requirements
  • Send confirmations of elected coverages to applicants and employers after completion of enrollment.
  • Provide technical or business assistance in relation to Group Insurance websites and product information.
  • Respond to questions from Employers and Employees via 800 Number, email inquiries and Web Chat Functionality.
  • Remotely assisting users via telephone, email or Lotus SameTime with technology problems and provide general assistance and direction around the use and navigation of Group Insurance websites and or policy information.
  • Understand the fundamental operations of commonly used website features and functionality; be able to troubleshoot and resolve customer inquiries.
  • Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call-tracking software.
  • Direct calls to appropriate Tier II Support staff as necessary.

Additional Responsibilities Include:

  • Responds to customer inquiries from the field and clients within established timeframes and performance standards
  • Supports reporting requirements for daily work assignments
  • Meets quality standards
  • Assesses issues and coordinates with other technical associates
  • Provides support to more junior associates, as needed
  • Ensures compliance with regulatory and corporate requirements
  • Other duties as assigned by the Help Desk Supervisor and Manager
  •  Detailed knowledge of Group Insurance products 
  • Advanced knowledge of Website Navigation 
  • Proficiency in Microsoft Excel 
  • Strong written and oral communication skills 
  • 1 year minimum prior experience in an operations unit 
  • Proven organizational skills with attention to detail 
  • Proven analytical and problem-solving skills 
  • Flexibility and responsiveness to change 
  • Ability to multi-task 
  • Ability to work independently as well as in a team environment
The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. 


Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

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Job code: 6452
12176687