Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company’s well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com.
The primary responsibilities of the position include, but are not limited to:
Handles basic document preparation for the drafting of certificates, amendments and agreements for New Issue, Add Issue, and Non-new Business
Coordinates request of printing booklets to Millville, and other fulfillment request
Partners with internal business contacts to effectively manage our client’s expectations in accordance with the organization’s guidelines.
Assists in performing analysis of case comments, product and state rules for resolution and offers solutions that fully address client concerns and system issues.
Develops practical and creative solutions to routine problems through teamwork or partnering; escalation to Technical and/or Team Lead and using online resources such as the Contract Issue Database.
Works within tight deadlines to handle client request and haste request.
Prioritizes, manages and completes multiple tasks in a quality fashion.
May be required to update departmental standard operating procedures
Meets and/or exceeds the divisional key performance metrics for production, quality and service.
Strong working knowledge of Group Insurance products and provisions for the Pru-Value Market
Strong working knowledge of the Group Insurance administrative applications (SPARC)
Strong Analytical and problem solving skills
PC skills – Microsoft office – EXCEL and WORD.
Excellent written and verbal communication skills
Must be detail oriented
Ability to work independently as well as in a team.
Demonstrates initiative, motivation, flexibility and responsiveness to change.
Ability to prioritize work based on the business needs.