Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company’s well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com.
Responsible for high-level oversight and management of the FMLA and STD Team.
Ensuring integrated STD/FMLA events are handled efficiently, maintaining good policyholder/client relationships and providing technical expertise on STD/FMLA administration.
Manages staff of 20 -40 direct and indirect subordinates.
Responsible for coaching, staffing, development and performance management of direct and indirect subordinates.
Through the proper management of resources, workflow and segmentation of workload, delivering consistent financial results which meet divisional expectations.
Responsible for the identification and implementation of strategic initiatives for STD/FMLA administration, enhancements for the absence product.
Experience managing FMLA and STD claims staff
People management experience; 4+ years with experience in associate development
Experience introducing and managing within a newly developed process
Experience in Process redesign efforts
Change management experience, ie, leading change
Effective written and oral communication to both internal and external customers.