Prudential Financial companies serve individual and institutional customers worldwide and include The Prudential Insurance Company of America, one of the largest life insurance companies in the United States. These companies offer a variety of products and services, including life insurance, mutual funds, annuities, pension and retirement-related services and administration, asset management, banking and trust services, real estate brokerage franchises, relocation services and, through a joint venture, retail securities brokerage services. For more information, visit www.prudential.com.

A career as a Retention Representative can be your springboard to success with Prudential Financial, a world leader in financial services with $2 trillion of life insurance in force! 

The Customer Value Center(CVC)retains Prudential life insurance customers, either by conserving existing business or by offering new products to suit our clients' changing needs. When the CVC receives surrender telephone calls, our registered and licensed representatives listen to customer needs and help them make more informed decisions before surrendering. The division is proactive with their clients with respect to variable products and also tests direct mail marketing offers. Communicating daily over the telephone with Prudential clients, your goal is to reduce product cancellations. The six week paid training program focuses on sales techniques, our products and systems used. 

The starting salary is flexible based on sales experience. 

The hours are 11:45am to 8:00 p.m. Monday through Friday. 

This position reports to an Associate Manager in Jacksonville, Florida and a Manager in Plymouth, Minnesota.

-Excellent verbal and written skills with the ability to persuade and sell over the telephone. 
- Ability to quickly build rapport with clients in order to engage them in discussion. 
- Excellent active listening skills and ability to ask appropriate questions to determine client's needs and references. 
-Life insurance product knowledge preferred but not required; training is provided. 
-1-2 years previous direct telephone sales experience is preferred, or customer service i.e. telemarketing, commission sales, collections, etc. 
-NASD registration for series 6 & 63 (Variable) and Florida Life and Variable license desired, but must be acquired as soon as possible and no later than 6 months from hire. 
-College degree preferred. 

The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. 

Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant. 

Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.