Prudential Financial companies serve individual and institutional customers worldwide and include The Prudential Insurance Company of America, one of the largest life insurance companies in the United States. These companies offer a variety of products and services, including life insurance, mutual funds, annuities, pension and retirement-related services and administration, asset management, banking and trust services, real estate brokerage franchises, relocation services and, through a joint venture, retail securities brokerage services. For more information, visit www.prudential.com.

Prudential Retirement delivers retirement plan solutions for public, private, and non-profit organizations. Services include state-of-the-art record keeping, administrative services, investment management, comprehensive employee investment education and communications, and trustee services. The Scranton location on Montage Mountain is one of Prudential Retirement's four main sites. 

Our Customer Service Associates are primarily responsible for answering in-bound calls from participants of our Defined Contribution (e.g. 401(k), 403(b), 457) and/or Defined Benefit plans. They are the valuable front line of our business and gain the career experience, which is valued by other areas of the organization. 

We are looking for people who will bring much more to the position than just a voice on the other end of the phone. Our representatives are very customer-focused and work well under pressure. They gain thorough market knowledge, learn various administrative PC systems, process certain financial transactions, and are well versed in processing requirements. Following the extensive 8-week training program our associates normally experience a 6-month learning curve. Our associates participate in a detailed and an on-going call coaching program, which elevates their ability to service the customer in the manor the customer prefers. A successful associate applies the performance feedback they receive and uses it to build their expertise and improve the service experience of our callers.

There is not sales involved in this role.    It is strictly servicing our existing participants.
 
Our customer service department is open Monday-Friday from 8am until 8apm.    Our current need for full time associates is a 12pm-8pm shift, which does pay a 10% shift differential.


Prudential Financial has been recognized for excellence in many ways including being ranked in Business Week's Top 50 Performing Companies, Fortune Magazine's Top 50 places for minorities, and Working Mother's Top 10 employers for working mothers. Don't miss the opportunity to be part of our success and our plans for the future. We look forward to your response!

*BS degree or minimum 1 solid year of customer service experience
* Excellent oral and written communication skills 
* Prior experience in a call center environment is a plus
* Prior experience in a financial services company is a plus 
* Must be able to learn and retain a large amount of technical information in a relatively short period of time 
* Must be receptive to detailed and frequent performance feedback 
* Proficiency with a keyboard and Window-based applications 
* Proven self-motivation skills 
* Proven record of dependability 
* Ability to elicit a callers needs with speed and composure 
* Active listening skills 
* Ability to make educated, customer-focused decisions 
* Ability to excel in a team environment as well as work well independently 
* Organization and prioritization skills 
* Ability to think like the customer with a passion to deliver top quality service 

* Bi-lingual ability, English and Spanish, is a plus. We pay a language differential. 

*NASD Series 6 and 63 required within 120 days of employment. 

Prudential is an Equal Opportunity/Affirmative Action Employer and is committed to diversity in its workforce.

Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.