Director, Process Management
Prudential Financial
Jacksonville, FL United States

Prudential Financial companies serve individual and institutional customers worldwide and include The Prudential Insurance Company of America, one of the largest life insurance companies in the United States. These companies offer a variety of products and services, including life insurance, mutual funds, annuities, pension and retirement-related services and administration, asset management, banking and trust services, real estate brokerage franchises, relocation services and, through a joint venture, retail securities brokerage services. For more information, visit www.prudential.com.
This position can also be located in the following cities: Jacksonville, FL, Plymouth, MN, Ft. Washington, PA and Newark, NJ

Responsible for leading team that will provide support to all Service Delivery functions by coordinating the controlled implementation of infrastructure changes and response to any technical problems that are disrupting the work environment. Leads team that will perform daily assessments of the operating infrastructure to insure that work efforts can proceed with minimal disruption. Will coordinate for Service Delivery Operations the response to all reported systems problems, including: impact assessment, severity assignment and implementing immediate corrections based on the degree of severity. This coordination leadership relieves the operating functions of the disruption of immediate problem resolution while concurrently trying to deliver quality service to our producers and customers. This leader must work closely with the operating areas to assess severity based on impact to production, our Agents, Brokers, Policyholders and the business. An end-to-end view is critical. Emphasis on working closely with Technology to enhance root cause analysis and problem inventory management is other critical areas of focus.

- Bachelor’s Degree, or relevant business experience, is required.

- Minimum of 10 years experience in Financial Services Operations, with a demonstrated ability to understand the supporting technology.

- A proven problem solver who is capable of seeing things end-to-end and able to design well-rounded solutions.

- Has the ability to identify efficient proactive controls to find ways to minimize operational disruptions.

- Understanding of production technology infrastructure and environment.

- Prior managerial experience is required
Prudential is an Equal Opportunity/Affirmative Action Employer and is committed to diversity in its workforce.

Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

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Job code: 5695
11304106