In this entry-level position you will be trained as a licensed financial professional in our Customer Value Center. Becoming a Retention Representative can be a springboard to a successful career with Prudential Financial, a world leader in financial services.

You will be helping to retain Prudential customers who call to cancel their insurance policies. Your job begins with a ten-week paid training program. During training you will learn to understand what your customers’ needs and concerns are so that you can either re-educate them about the benefits of their current policies, or tell them about other options Prudential has to meet their changing needs. You will be trained on sales techniques, insurance products, and the systems you will use.

To be qualified for this position you will need:

•Excellent verbal and written skills with the ability to persuade and sell.
•The ability to quickly engage customers in discussion.
•Exceptional active listening skills and the ability to ask appropriate questions to determine customers’ needs and preferences.

We also prefer, but do not require, that you have:

•Previous direct telephone sales experience or customer service experience in telemarketing, commission sales, or collection.
•Knowledge of life insurance products.
•A college degree.
•NASD registration for series 6 & 63 (Variable) and Minnesota Life and Variable license (but must be acquired as soon as possible and no later than 6 months from hire.) Note: Prudential will cover fees for employees who do not have these qualifications at time of hire.

Your benefits will include:

•A starting salary commensurate with your sales experience.
•Outstanding advancement potential and ongoing educational opportunities.
•A comprehensive health care plan.
•Tuition assistance.
•The opportunity to participate in company-sponsored retirement savings plans.
•Ample paid time off – vacation, holidays and personal days totaling 15 paid days off in the first year, then 21 paid days off after the first completed year of employment.
•Retention Representatives work a daily eight-hour shift, Monday through Friday, or may be able to work a compressed week schedule during operating hours of 7 a.m. to 7 p.m. (For example, four 10-hour workdays Monday through Thursday.)

Prudential Financial companies serve individual and institutional customers worldwide and include The Prudential Insurance Company of America, one of the largest life insurance companies in the United States. These companies offer a variety of products and services, including life insurance, mutual funds, annuities, pension and retirement-related services and administration, asset management, banking and trust services, real estate brokerage franchises, relocation services and, through a joint venture, retail securities brokerage services. For more information, visit www.prudential.com.

The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce.

Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.

Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.