This position is responsible for leading a group of 40 - 60 associates through 3 - 5 direct reports who are responsible for the ongoing servicing of our clients' retirement plans. Responsibilities are for overall day to day service operations of 3 - 5 service teams. This person is accountable for deliverables as it relates to maintaining service measures, financial budget numbers, client satisfaction scores, and employee satisfaction goals for these teams, as well as the rest of the Plan Sponsor Services.
A qualified candidate will have strong, proven leadership skills with a solid defined contribution plan and financial services background. The incumbent will autonomously translate broad strategies into clear projects and initiatives within the organization. This individual will provide direct leadership, management and development oversight to a team of Client Consultants.
Qualifications:
- A Bachelors Degree is strongly preferred. Masters degree is a plus.
- Three to five years of experience with defined contribution plan administration and financial services is required.
- No less than three years of management experience with qualifications to manage managers is required. Strong leadership skills are essential.
- Demonstrated skills in the development of associates and managers, and the ability to establish clear direction and objectives for a team are important.
- Exceptional client, presentation, analytical,project management and communication skills are important.
Additional qualifications:
- Positive attitude
- Ability to think strategically and view business challenges from a overall Prudential Retirement perspective
- Flexible
- Ability to partner
- Ability to work autonomously and handle multiple priorities
Travel is required.